Thank you for shopping at cielomystics.com . We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
Refund Policy:
- Returns and Refunds Eligibility:
- Custom Jewelry, Perfume, Crystals, Incense, and Sound Healing Instruments: Returns and refunds are only accepted within 7 days of purchase. After 7 days, all sales are considered final, and no refunds will be issued.
- Custom Projects: Custom project fees, including design and consultation fees, are non-refundable. Once the custom project is approved by the client, it becomes non-refundable as well. Clients are provided with three opportunities for revisions on custom projects, or as many revisions as deemed appropriate by the worker.
- Appointment Fees: Any fees paid for appointments, such as consultations or healing sessions, are non-refundable.
- Cancellation Fees: If a client cancels a custom project or an appointment, any fees paid towards that service are non-refundable.
- Proof of Purchase:
- Clients must provide a valid proof of purchase in the form of a receipt or email confirmation to be eligible for a return or refund.
- In the absence of a receipt, Cielo Mystic can look back up to 9 days prior to the current date to verify the purchase.
- Refund Method:
- All eligible returns will be refunded in the form of store credit. Cash refunds are not provided.
- Return Process:
- Clients must initiate the return process within the specified 7-day period by contacting Cielo Mystic’s customer service.
- Returns must be in their original condition and packaging, unless the item arrived damaged or had a manufacturing defect.
- Cielo Mystic reserves the right to inspect the returned item before issuing store credit.
Please note that this refund policy is subject to change and can be updated by Cielo Mystic at any time.